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Return Authorization

All authorized returned merchandise must be unused and in its original salable packaging. No returns or exchanges on merchandise that shows signs of having been opened, installed, modified, mounted, scratched, or defaced will be allowed. Returns must be sent freight prepaid and insured by the customer. A refund or exchange will not be considered until all relevant items, hardware, and accessories have been returned to ASMC LTD. Contact our offices via telephone or e-mail to obtain an RMA# prior to returning any merchandise. This number MUST appear on the outside of all boxes returned. If the RMA# is not visible on the outside of the box it will be refused at the dock. ABSOLUTELY NO EXCEPTIONS! Any refused shipment sent back to ASMC LTD. does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with ASMC LTD. for the shipment prior to its return. Original shipping and handling charges are not refundable. All custom entry fees and duty charged to ASMC LTD. associated with any return or exchange will be charged to the customer.

Documentation

A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may reach you. It is the responsibility of the customer/installer to verify the correctness of the size and application of the parts before installation.

Processing

Any return credits or refunds are processed on the last business day of each month. Please allow an additional 12-14 working days for credit card refunds to post to your account. A 20% restocking fee may be assessed on all authorized returns, canceled orders (special or otherwise, shipped or unshipped) in addition to any original shipping fees.


Did your package arrive damaged or missing parts?

Shortage and damage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the carrier and ASMC LTD. Keep all shipping cartons and packing materials for carrier inspection. ASMC LTD. cannot initiate any claims with the carrier. All approved refunds will be paid by either company check, credit card, or account credit, to be determined by ASMC LTD.

Request Return
Request Return

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