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Return Authorization

ASMC LTD. must authorize all returns, exchanges, and refunds prior to return shipping and are permitted within 7 calendar days from the date of the delivery.   Some Products may be subject to manufacturer warranty to repair and replace.   See the warranty stipulations for the specific Product for more details.   Each return, exchange, or refund requires a unique Return Merchandise Authorization Number (“RMA”), which must appear on the outside of all return shipping boxes.   The Company will refuse delivery of any box which does not display your unique RMA on the outside without exception.  ASMC LTD.’s refusal of shipment does not constitute a right to a refund or credit.   All return shipping is to be sent Delivered Duty Paid and must be arranged by the Buyer returning the Product.   

Documentation

Product returns will only be authorized for Products which are unused and in their original saleable packaging, including all hardware, accessories, or additional equipment sold with the Product or otherwise required for its installation and use and be returned with the original invoice and your contact information.   ASMC LTD. reserves the right to request images or other additional assurances that the Product has not been used or installed prior to its return.   If ASMC LTD. approves the return, exchange, or refund and discovers upon receipt of the Product that it has been used, installed, or does not contain all hardware, accessories, or other equipment sold with the Product or required for its installation and use, it may refuse to return, exchange, or refund the Product purchase price to the customer.   The Company will not in any case, refund the original shipping costs to the customer. 

Processing

A 20% restocking fee will be assessed on all authorized returns, canceled orders (special or otherwise, shipped or unshipped) in addition to any original shipping fees.  Any return credits or refunds are processed on the last business day of each month.  Please allow an additional 12-14 working days for credit card refunds to post to your account.   

Did your package arrive damaged or missing parts?

Shortage and damage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the carrier.  Keep all shipping cartons and packing materials for carrier inspection.  ASMC LTD. will not initiate any claims with the carrier.  All approved refunds will be paid by either check, credit card, or account credit, to be determined by ASMC LTD.


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